Info

Avoid Being Hated

Avoid Being Hated Can't we all just get along? Well. Maybe. The ultimate conflict resolution, this podcast gives you a look into someone else's every day life so you can avoid saying or doing the wrong thing. We are your guide to awkward situations.
RSS Feed
Avoid Being Hated
2017
November
October
September
August
July
June
May
April
March
February
January


2016
December
November
October
September
August


All Episodes
Archives
Now displaying: Page 1
Apr 18, 2017

Today we tackle a current event because it needs to be talked about.  United has a history of mishandling situations, but more importantly the follow up for these situations.  When a company makes a mistake and forces their customers to pay the price, the issue compounds itself.  The initial United situation could have been handled, even poorly, without the public backlash if they had only used a little common sense in how they handled their customers.

Take Aways:

  1. Not every United employee would have handled this situation, and are not to blame. Do not take your frustration out on those employees.  Write or tweet United directly. Be kind to our gate agent.
  2. Follow Wendy's on Twitter.  United, this means you too.
  3. Don't be disingenuous in your apology.  When you make a mistake fix it, own it, apologize sincerely.

At the end of the day, we believe United needs to use some common sense in how they treat customers and handle the backlash of a mistake.

0 Comments
Adding comments is not available at this time.