Today we tackle a current event because it needs to be talked about. United has a history of mishandling situations, but more importantly the follow up for these situations. When a company makes a mistake and forces their customers to pay the price, the issue compounds itself. The initial United situation could have been handled, even poorly, without the public backlash if they had only used a little common sense in how they handled their customers.
At the end of the day, we believe United needs to use some common sense in how they treat customers and handle the backlash of a mistake.